1 day old
2018-02-202018-03-22

Client Services Executive

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  • Job Code
    1115-143
Informa Careers

2/8/2018

Client Services Executive

Tracking Code
1115-143
Job Description

In this role you will be expected to:

  • Deliver a world class standard of Customer Service
  • Contribute fully to the objectives of your Division and achieve the personal objectives set by your manager

 

  • Meet the required KPIs and ensure your client facing activity beats standards and expectations
  • Continually improve your product and industry knowledge to ensure the best support can be offered to all clients
  • Lead by example in all forms of Client communication
  • Act as support for the Client Services Team Leader/Manager when necessary
  • Be the ‘voice’ of the user within our business and provide feedback to all other teams
Required Skills
  • A self-starter with a commercial focus
  • Listening skills
  • Ability to articulate complex solutions in a simple and coherent manner
  • Strong inter-personal and communication skills
  • Outgoing, confident and engaging
  • Self-critical and able to take on board advice and constructive criticism
  • Presentation Skills
  • Quick learner able to learn new systems and processes
Required Experience
  • Demonstrable experience in B2B Client Relationship Management, with a proven track record
  • Some commercial exposure
  • Listening to and resolving customer complaints
  • Admin experience with proven attention to detail
Job Location
London, London, City of, United Kingdom
Company Location
UK London Christchurch Court (23)
Position Type
Full-Time/Regular

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