1+ months

Director Patient Services and Support

Parsippany, NJ 07054
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Company Info
Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas. We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!
Job Description

Under Tevas Specialty Marketing Division, this person will work in collaboration with the brand leads on the design, development and enhancement efforts for new and expanded programs for Patient Solutions.  In addition, the Director will assess the data needs and reporting requirements of the brand teams as they relate to hub/pharmacy services and collaborate with the Teva PSS team and external partners to design the necessary reporting tools required by the brand teams and internal Teva stakeholders.  

Support the brand teams by working collaboratively on a routine basis to integrate the services offered by PSS into the brand marketing strategy for the purpose of field execution.   Become an advisor and internal consultant to the brand teams on all matters related to patient support through hub and pharmacy service offerings.   Become expert and knowledgeable about current vendor offerings and understand the vendor options and expertise in the hub and specialty pharmacy arena.  Support monthly hub/pharmacy meetings with the brand teams as well as PSS preparation for brand QBRs.

Design, develop and test patient solutions hub/pharmacy programs options to support the product launches/program enhancements (in close collaboration with internal & external stakeholders) based on a deep and proactive understanding of patient needs, the competitive landscape, business goals, technologies, services, and our chosen vendors service delivery capabilities to drive greater adherence, improve the patient/customer experience, controlling product integrity and collecting data to guide market access and increase patient satisfaction.

Assume the lead role in working with our vendors to design reports that support the data analytics needs of the brand teams. Work collaboratively with vendors to establish adequate monthly/quarterly reporting tools to support the needs of the brand teams and Teva leadership.

Support the hiring, training and coaching of future team members that may be needed to expand the team to support the future needs of Teva.

Core Competencies


  • Demonstrates strong leadership skills
  • Creates an environment that encourages ownership, accountability, teamwork and motivation
  • Delegates effectively and when appropriate to do so
  • Leads projects and other work assigned internally or to outsource partners
  • Exercises effective non-authoritative management skills
  • Is flexible and adapts to company and industry change
  • Demonstrates appropriate judgment and ability to make decisions
  • Demonstrates professionalism through high standards of performance
  • Creates environment encouraging ownership, accountability, teamwork & motivation
  • Represents the corporation externally concerning matters of critical interest/significance.

Business/Analytics Acumen

  • Understands business operations, and seeks opportunities to leverage resources
  • Balances analysis and resulting action plans 
  • Proactively identifies problems and opportunities and presents recommendations to management
  • Provides insights into business planning and program budgeting
  • Analyzes needs and issues; defines solutions that lead to good business decisions
  • Recruits, trains, coaches, and supervises team members within the department
  • Understands profitability concepts and incorporates into daily activities
  • Understands impact of changing marketplace dynamics on the operations of the organization
  • Works cross-functionally to ensure understanding of regulatory implications and communicate that knowledge within the team

Planning and Organization

  • Works effectively in a multi-task environment
  • Plans, organizes, manages and monitors activities according to priorities
  • Set appropriate priorities
  • Manages budget and other resources to reach goals and serve customers
  • Effectively facilitates groups/discussions to meet business needs
  • Utilizes strong planning and organization skills and practices

Problem Solving

  • Uses solution-oriented approach and proficient problem-solving skills
  • Gains cooperation and alignment
  • Identifies and solves problems proactively, not reactively
  • Analyzes data to monitor programs and make decisions


  • Understands and participates as a team member. 
  • Appreciates benefits and opportunities of teamwork to business
  • Collaborates effectively and demonstrates appropriate interaction across Patient Services, field teams and other home office teams
  • Strong follow-up and sense and urgency


  • Demonstrates strong oral and written communication skills
  • Treats others with dignity and respect
  • Listens to hear and understand; clarifies and confirms as appropriate
  • Probes for understanding of issues
  • Keeps others informed of decisions, changes, objectives, budgets, priorities, accomplishments
  • Shares concepts, ideas, information and suggestions with others
  • Communicates and demonstrates values and philosophies of the organization
  • Establishes and maintains cross functional relationships with customers, peers, other cross-functional team members and vendor partners
  • Provides candid feedback to upper management

Education Required:  Bachelors Degree in health care, business-related area or equivalent


Education Preferred: Masters Degree in health care, business-related area or equivalent

Experience Required:

  • 10+ years of overall experience with 5 or more years of senior management experience in healthcare or related area of business
  • At least 5 years of experience with development and operation of patient support programs/HUB services within the healthcare and/or pharmaceutical industry

Experience Preferred:

Experience in brand marketing, pharmacy, account management, patient services or field management


30% (national travel)

Customer Support
Sub Function
Patient Education
Reports To

VP, Patient Services and Support

Tevas Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.

Posted: 2019-07-22 Expires: 2019-11-13

Join us at the forefront of pharmaceutical research and production. With state-of-the-art facilities, highly skilled colleagues, and a high-powered organizational culture, Teva offers you countless possibilities to make a real difference in people's lives and add value to your career.

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Director Patient Services and Support

Teva Pharmaceuticals
Parsippany, NJ 07054

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