Implementation Specialist I (Req 872)

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.

The Implementation Specialist I is an integral member of the HRIS team, primarily supporting the HR Shared Services (HRSS) implementation team, and is responsible for the implementation and support of RSAC Enterprise HR applications, processes and projects. This role is tasked with working with the Dayforce Implementation Lead and Business Stakeholders to gather, understand and document business requirements that support system implementations and process changes. The Implementation Specialist I is responsible for documenting the current business process and the desired “to be” state, while taking into account the Reliance enterprise standards. The Implementation Specialist I will assist in gathering, analyzing and transforming data from the business stakeholders as necessary for the system implementations. In addition to requirements and data gathering, the Implementation Specialist I supports the User Acceptance Testing planning, script development and testing activities of the HRSS Program and related applications, working closely with business stakeholders, vendors and the entire program team to identify and understand issues, problems and opportunities. As part of the HRSS Program team, the Implementation Specialist I is responsible to ensure the systems and processes delivered support the needs of our Family of Companies and Reliance Corporate and are delivered in a thorough, timely and seamless manner.

ESSENTIAL FUNCTIONS

Requirements Elicitation - Ability to identify a desired future state that addresses a business problem.

• Effectively uses interviewing skills to elicit, identify, and document business requirements
• Precisely and consistently captures business problems
• Prioritize business requirements to identify the most critical needs

Requirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.

• Accurately translates business requirements into functionality
• Critically evaluate information gathered from multiple sources, reconcile conflicts, dissect and translate the information into clear and defined requirements, and distinguish user requirements from the underlying needs and wants
• Manage requirements to meet business expectations
• Document the current business process and the desired “to be” state
• Provide best practice suggestions for process improvement and leverages the capabilities of the HR systems
• Providing Accurate Project Effort Estimates - Ability to quantify and meet individual and project phase level efforts.
• Create, manage and meet accurate project effort estimates for assigned tasks
• Input into the development of project plans, schedules, resource needs for various HR applications projects
• Designing for Usability - Ability to translate business requirements into business solutions for end-user adoption and productivity improvement.
• Incorporate usability and user interface (UI) efficiencies into business solutions
• Understand the business data needs as it relates to a potential solution
• Effectively conveys the business preferences to the HRSS program team and vendors
• Business Requirements Testing and Validation - Managing traceability of business requirements through testing and validation process.
• Ensure that business requirements have been met through testing and validation
• Execute functional testing and validation of proposed solution
• Develop effective use cases to test solution to business requirements
• Document validation results and addresses any that were not as expected
• User Acceptance Testing - Collaborates with stakeholder in testing for acceptance of end user business solution.
• Build user acceptance test cases
• Coordinate testing with end users
• Provide clarification on basic questions of solution testing
• Train end-users on business solution
• Incorporate customer feedback into delivery of service to provide the best experience possible for the customer
• Relationship Management - Ability to engage team members and business sponsors, contributing to their targeted department and business outcomes.
• Work with the internal teams to document user procedures and guidelines
• Demonstrate working knowledge of and ability to interpret and teach all applications and hardware supported
• Proactively resolves customer satisfaction issues
• Serve as escalation and/or day to day support of HRIS team
• Serve as the liaison between the subsidiary companies, I.T. department, and the software vendor through which requirements flow

SUPPLEMENTAL DUTIES & RESPONSIBILITIES

• Pursues training and development opportunities; Strives to continuously build knowledge and skills
• Assists personnel in other departments to resolve technical and/or HRIS application issues
• Stays abreast of tax laws and HR/Payroll compliances (state/federal)
• Learns, understands and practices RSAC basic business policies, and activities performed by HR staff to support the business cycles and deadlines
• Other support duties as required

CORE COMPETENCIES

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).
Able to:
• Frame problems before trying to solve them
• Break down low to medium complexity problems and identify all of their components
• Provide insight into the root-causes of problems
• Seek advice from those who have solved similar problems
• Anticipate problems and is proactive in addressing them
• Follow up to ensure that the problem has been resolved

Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.
Able to:
• Provide service to internal and external customers to satisfy their needs and expectations
• Listen to concerns and resolve reported issues effectively and promptly
• Deliver high quality products and services
• Commit to continuous improvement

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.
Able to:
• Gather relevant information before making decisions
• Escalate decisions when appropriate
• Weigh pros and cons of each option before making a decision and moving forward
• Apply lessons learned from prior decisions
• Identifies, analyzes, and escalates risks when appropriate

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.
Able to:
• Coordinate between own functional area and areas below or above in the project stream, as needed
• Set well-defined and realistic personal goals
• Comply with established policies and procedures

• Accept responsibility for mistakes

• Display a high level of initiative, effort, and commitment towards completing assignments
• Minimize re-work
• Seek out learning opportunities
• Identify training needs and take action to obtain knowledge

Company Business Knowledge - Understands the company, its products and the business processes.
Able to:
• Understand one or more area within a company, (i.e., H/R, Finance, Benefits, Operations)
• Understand and apply specific Reliance business knowledge pertinent to job responsibilities

Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.
Able to:
• Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
• Ask questions and summarize what was heard to prevent miscommunication
• Present information in a concise and focused manner
• Listen to others
• Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
• Produce written information, which may include technical material that is appropriate for the intended audience

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside and/or outside the organization.
Able to:
• Establish rapport with co-workers easily
• Encourage and facilitate cooperation, pride, trust and group identity
• Foster commitment and team spirit
• Work with others to achieve goals
• Listen and respond constructively to other team members' ideas
• Offer support for others' ideas and proposals
• Be open with other team members about his/her concerns
• Share his/her expertise with others

Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.
Able to:
• Act in a proactive and achievement-oriented manner
• Treat co-workers in a fair and equitable manner
• Empower others by sharing information
• Actively listen and clarify information as needed
• Foster an atmosphere of open communication
• Behave in a tactful, compassionate, and sensitive manner

• Bachelor’s Degree or equivalent work experience in a related field required
• 2+ years of experience in testing and data validation for HRIS systems (i.e. HR/PR, WFM, etc.) required
• 2+ years of Implementation experience in HR systems required
• Must be self-motivated and able to work independently, with minimal supervision and as part of a team and improve skills quickly through self-study, and apply techniques on the job when appropriate
• Ability to perform with minimal guidance; capable of managing fairly complex projects and use initiative to accomplish goals
• Detail oriented with excellent interpersonal communication and project management skills
• Strong oral and written communication and organizational skills
• Ability to analyze information, identify problems, and recommend solutions for complex problems
• Excellent customer service skills
• Aptitude in logical thinking and problem solving required
• Ability to work in a fast-paced, multi-tasking environment
• Experience developing relevant test scripts a plus
• Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required
• Ability to maintain confidentiality
• Proficiency with Microsoft Windows and Microsoft Office products required
• Proficiency with some collaboration tools like Box
• Capable of learning new systems and creating/implementing new system functionality
• Understands basic internet and client/server architectures

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
 
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 
 
Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail Gabriel.munoz@rsac.comto request an accommodation.