4 days old

IT Service Manager

Herndon, VA 20170
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Business Group Highlights


The Defense group supports the Department of Defense (DoD) mission to keep our homeland and its citizens safe. We provide solutions to improve the Nation's defense by providing software, systems engineering, IT, training and logistics and fleet management solutions.


We are looking for an IT Service Manager / Technical Service Lead in Herndon, VA.


The person that fills this position will be expected to perform the following:

  • Work closely with the Program Architect, Lead Engineer and key partners to rapidly implement an ITSM program and tools to cover a wide range of IT support functions, including End User Services, Security, Network, and Cloud/Workload systems
  • Establish and monitor ITSM performance metrics, lead SLA compliance efforts, and drive process improvement across the program
  • Analyze complex performance problems and develop comprehensive solutions by way of the lowest cost, best technical means. A passion for performance, strong desire for quality conformance and attention to detail are prerequisites for this position.
  • Plan and implement automation practices within an enterprise ecosystem to build a streamlined, efficient, end-to-end automation framework that supports a DevOps product development and deliverance methodology
  • Candidate should have a strong knowledge in SecOps and GRC Technologies and demonstrate expertise of SecOps related systems such as web application. Candidate should also have in-depth experience with web technologies such as JavaScript, HTML, XML, etc.



  • BA/BS degree from an accredited college or university (or equivalent)
  • 10+ years of experience using IT Service Management tools for continuous service improvement
  • 4+ years of experience using ServiceNow and SecOps and GRC Technologies
  • 4+ years of direct management experience
  • Must have active Secret Clearance


  • Master of Science Degree
  • Doctor of Philosophy Degree
  • Exceptional problem-solving skills, and experience with cross functional managements
  • Communicate across communities with exceptional written and oral communications skills, including executive-level presentations
  • Leadership experience with diverse, multi-domain, distributed program teams
  • Experience with SAFe methodology



About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


  • Information Technology
Posted: 2020-02-12 Expires: 2020-03-13

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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IT Service Manager

Herndon, VA 20170

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