23 days old

Manager, Quality & Controls (682)

Reliance Steel & Aluminum Co
Cypress, California 90630
  • Job Code
    Div. 98 (Req 682)
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email



Job Summary

The Quality and Controls Manager is an integral member of the Reliance Technology Solutions (RTS) management team and is responsible for the Test management and methodologies of RTS ERP systems and applications supporting Reliance subsidiaries.

The Quality and Controls Manager will be hands on testing as a primary tester on projects as well as testing side by side and leading Quality and Controls Engineers.

The Quality and Controls Manager develops and implements a controlled process to ensure that all systems and software releases within Reliance Technology Solutions (RTS) meet superior quality and reliability standards. The position is expected to work closely with the management within RTS to ensure continuous improvement of the quality of systems, software releases and IT controls.

Working closely with the Sr. Manager, Quality and Controls and other key business sponsors, the Quality and Controls Manager will be responsible for interacting with the business to gain an understanding of changing and evolving business needs to facilitate the development of software solutions in all functional areas, as well as managing upgrades and staying current on all software. This will include ensuring that enhancements and/or projects are properly estimated, meet business and technical requirements, and are within the planned budget.

To be successful in this role, the Quality and Controls Manager must build and maintain strong and strategic partnerships across the organization, quickly gaining an understanding of our business needs so better services and solutions are provided in support of business growth and stability.

Essential Functions

  • Develop, improve and maintain testing methodologies for projects across the RTS portfolio
  • Responsible for all systems and software Quality Assurance testing activities for new, upgrade, enhancement and bug fix releases.
  • As a primary testing resource execute and perform hand on testing
  • Champion issue tracking best practices and RTS policies
  • Mentor and ensure RTS Change Management best practices and policies
  • Develop test plans, create and manage test cycle schedules within the project plan and report status/progress of testing and issue resolution.
  • Analyze quality and testing results, including non-conformance reports, production test results, and other data sources for the identification of negative quality trends.
  • Successfully identify & convey possible risks during course of projects.
  • Collaborate with RTS project teams on best practices for development and testing flow (Waterfall, Iterative and Agile).
  • Promote and ensure optimal use of automation technologies and processes to reduce testing efforts
  • Develop staff to achieve service excellence in Quality Assurance personnel, and assist in training RTS personnel in matters relating to product quality, procedures and testing standards.
  • Work with RTS management, internal and external audit to continuously improve and monitor IT control environment.
  • Lead, coach and mentor a team of Quality Control Engineers and Business Analysts. Model and coach on expected behaviors that are consistent with the RTS Operating Norms.
  • Develop testing opportunities for cross-team effectiveness and remove organizational barriers to promote strong teamwork, collaboration and excellent service delivery.
  • Deliver solutions that meet business goals and operational requirements on time and within budget.
  • Collaborate with Enterprise Architecture and other stakeholders to design, communicate and implement testing strategies, standards, processes and services for the ERP systems and RTS applications
  • Stay abreast of new and emerging technologies and processes in the assigned areas of responsibility. Recommend and apply technologies and processes to continually improve our services
  • Work closely with Procurement to foster healthy supplier relationships, manage contracts and to establish product performance usage metrics for monitoring vendor service levels and expectations
  • Lead the triage of escalated, complex problems as needed to ensure restoration or quality of service
  • Monitor customer support for assigned product areas, ensuring that reported problems are prioritized and addressed in a timely manner.
  • Build and maintain strong and strategic partnerships across the Reliance Family of Companies, Corporate, and within RTS
  • Comply with all internal and external policies and procedures including the Enterprise Architecture Standards, Security, Project Management Methodology, Software Development Lifecycle, Change Management, Procurement and Finance, proposing improvements where applicable

Supplemental Duties & Responsibilities

  • Pursue training and development opportunities; Strives to continuously build knowledge and skills
  • Assist personnel in other RTS departments to resolve technical and/or application issues
  • Other duties as requested

Core Competencies

Leadership – Motivates others, accepts responsibility; Influences decisions across multiple stakeholders; develops trust and credibility; expects honest and ethical behavior of self and others.    

Able to:

  • Lead by example
  • Promote organizational mission and goals, and demonstrates the way to achieve them
  • Empower others by sharing responsibility and information
  • Inspire, motivate and guide others toward goal accomplishment  
  • Consistently use positive language to inspire others, creating an open and energetic environment
  • Seen as objective and professional, dealing with issues firmly and fairly

Team Building -Consistently encourages, develops, sustains, and rewards cooperative working relationships; understands team dynamics and how to facilitate good teamwork.          

Able to:

  • Bring individuals together to effectively work towards solving a problem or achieving a goal
  • Effectively develop and sustain a high level of team member commitment and "ownership" for decisions and results by team members
  • Convey confidence in self and team; builds pride in the team and inspires team members to perform at their full potential
  • Actively involve team members in decision making, gives the team credit for successes as well as responsibility for failures
  • Create an environment where team members accept differences in approaches; values opinions of others and acts to promote the success of the entire team  

People Management - Effectively recruits, develops, utilizes, evaluates, and rewards employees.        

Able to:

  • Model and coach behaviors consistent with RTS operating norms
  • Lead, coach, mentor and trains staff
  • Plan, distribute, coordinate, and monitor work assignments
  • Provide timely guidance, feedback, and set clear expectations.  
  • Evaluate work performance and provide constructive feedback to others
  • Ensure that staff is appropriately selected, utilized, and developed
  • Treat staff in a fair and equitable manner  
  • Deal appropriately with employee issues and problems        
  • Foster an environment where culturally diverse teams thrive, cooperate and achieve goals  
  • Treat people as the organization's most valuable asset    

Strategic Minded – Defines and delivers strategy for area of responsibility taking into account the overall organization's strategy.

Able to:

  • Assist in the development and implementation of strategies and roadmaps to address key issues and achieve goals and objectives
  • Use feedback, seek and evaluate alternatives, solicits broad input, solutions oriented

Business Acumen – Awareness of business processes, issues and outcomes and how it impacts the organization and the customer.          

Able to:

  • Understand business fundamentals and how their own area fits relative to the bottom-line
  • Align the direction, products, services, and performance to meet the varied needs of Reliance
  • Understand and factor business fundamentals into decision making                                                                                                                                        
  • Demonstrate broad understanding of and appropriately apply good financial management practices    
  • Develop an understanding of Reliance's business and is able to articulate the types of products, processing and services provided by the Reliance Family of Companies                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          

Functional / Technical Expertise - Possesses required functional and technical skills to do the job at a high level of accomplishment.  

Able to:    

  • Demonstrate active interest and ability to enhance and apply new functional skills
  • Solve complex problems using functional / technical / professional expertise
  • Demonstrate in-depth understanding of one’s field and continuously searches out best practices

Partnering/Networking – Develops, maintains, and strengthens partnerships with others inside and outside the organization.

Able to:

  • Proactively seek and build mutually beneficial relationships with others both internally and externally
  • Understand how each person adds value to the partnership
  • Be respected by others within the organization as someone how can influence and reach agreement in challenging situations
  • Develop networks and build alliances
  • Participate in cross-functional activities to achieve organizational objectives

Managing Change - Embrace and champion change, adapting to and helping others through the change process.

Able to:

  • Adjust rapidly to new situations                                                                                                                                                                        
  • Adapt to and help staff to adapt behavior and work methods in response to new information, changing conditions, or unexpected obstacles                                                                                                 
  • Maintain focus, intensity, and persistence, even in adverse, evolving, or ambiguous situations                                                                                                                                   
  • Be flexible, open, and receptive to new ideas and approaches                                                                          
  • Explain the driver for change and communicates a sense of urgency regarding the need to change
  • Actively involve others in the change process; solicits input ahead of time and assists others in seeing how changes will affect them
  • Understand the impact of change and its effect on the ecosystem

Results Focused - Knowing what outcomes are required and focusing self and team members on delivering the results.

Able to:

  • Ensure project goals are met or exceeded within deadlines, scope, budget, and resource requirements
  • Foresee scope changes and gaps and responds
  • Manage resource allocations on multiple projects and stay within budget and timeline
  • Provide accurate project effort estimates
  • Quantify project resource requirements
  • Measure and communicates proposed project benefits                                                                
  • Maintain and articulates a focus on results as a key driver for activity                                                                                             
  • Be enthusiastic, ambitious, determined, and confident to challenge, ensuring high levels of personal and service achievement   
  • Have stamina and willpower to deliver results                               
  • Recognizes and celebrates success

Knowledge Management - Ensures that the right information is provided to the right people at the right time to make the right decisions.  

Able to:

  • Encourage knowledge exchange                                                                                                                                                                                                                            
  • Create a work environment that encourages creative thinking and innovation                                                                                                                                    
  • Encourage staff to be open to developing new insights into situations and applying innovative solutions
  • Foster originality, flexibility, open exchange of ideas and reasonable risk-taking

Conflict Management - Manages and resolves conflicts and disagreements in a positive and constructive manner in order to minimize adverse impact.

Able to:

  • Identify and takes steps to prevent potential situations that could result in inappropriate confrontations                                                                                                                                                                              
  • Establish a clear and compelling rationale for resolving the conflict
  • Collect information from relevant sources to understand the conflict                                                                                                                                                                
  • Objectively view the conflict from all sides  
  • Stay focused on resolving the conflict and avoids personal issues and attacks                                                                                                                                  
  • Present and seek potential solutions or positive courses of action
  • Take positive action to resolve the conflict in a way that addresses the issue, dissipates the conflict, and maintains the relationship

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

Able to:

  • Anticipate problems and is proactive in addressing them                                                                                                                                                                                        
  • Generate a range of solutions and courses of action with benefits, costs, and risks associated with each                                                                                                                                                                                  
  • Provide innovative and creative solutions  

Accountability - Holds self and others accountable for measurable high-quality, timely, and cost-effective results.

Able to:

  • Establish criteria and/or work procedures to achieve a high level of quality, productivity, or service
  • Dedicate required time and energy to assignments or tasks to ensure that no aspect of the work is neglected                                                                                                                                              
  • Overcome obstacles to completing tasks or assignments
  • Accept responsibility for outcomes (positive or negative) of one’s own work and that of their team                                                                                                                                                          
  • Admit mistakes and refocuses efforts when appropriate
  • Provide encouragement and support to others in accepting responsibility; does not accept others’ denial of responsibility without questioning                                                                                                                                                                                                                        
  • Promote established policies and procedures                                                                                                                                                                                                  
  • Create high levels of commitment and buy-in for results; holds others accountable for achieving the results

Communication - Ability to communicate effectively across all levels.  

Able to:

  • Express oneself clearly in conversations and interactions with others                                                                                                                                                              
  • Express oneself clearly in business writing                                                                                                                                                                                                    
  • Plan and delivers oral and written communications that make an impact and persuade their intended audiences
  • Have a candid and direct conversation with others
  • Listen empathically to understand the needs and concerns of others before stating one's own opinion

Customer Focus - Ability to develop and maintain strong relationships with customers by listening to the customer, understanding and responding to their needs.

Able to:

  • Treat customers with courtesy, responding to requests in a timely manner, seeks feedback from customers to monitor satisfaction
  • Consider both short and long-term interests of the customer in making service decisions
  • Proactively identify and prioritizes customer needs
  • Create strategies and process to help with serving customers more effectively
  • Model, lead, train and motivate multiple levels of personnel to be excellent in customer service  
  • Develop and maintain customer relationships; builds trust and credibility  
  • Deliver high quality products and services                       
  • Committed to continuous improvement   
  • Actively and frequently seeks feedback from customers to identify ways to continuously improve customer service
  • Adept at defusing highly-charged situations while remaining calm and respectful
  • Establish highly effective relationships of trust and collaboration with customers
  • Work to eliminate barriers that interfere with providing outstanding customer service
  • Foster a customer-focused climate by constantly challenging peers and direct reports to “think like a customer”   

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.      

Able to:

  • Make decisions in difficult or ambiguous situations                                                                                                                                                            
  • Take charge of a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made   
  • Consider the impact of decisions made before taking action
  • Use a factual approach to decision making by systematically collecting valid and reliable data
  • Propose options and viable solutions when faced with problems

Consultant - Able to provide extensive business and technical guidance.

Able to:

  • Collaborate with technology and application owners to manage the Lifecycle of assets in the IT portfolio within domain expertise with broader knowledge of other domains  
  • Collaborate with various RTS departments to evaluate designs and identify potential gaps or weaknesses early so they can be addressed within domain expertise integrating broader knowledge of other domains for medium to high complexity projects
  • Participate and provides leadership within domain expertise and broader knowledge of other domains for medium to high complexity projects in implementing systems and ensuring design is consistent and well integrated with existing conceptual, logical and physical architectures


  • Bachelor’s degree in Computer Science, Engineering, or equivalent work experience in a related field required
  • 5+ years of experience leading or managing test or QA teams in a large enterprise environment required
  • Hands on testing, Test management and/or Software Quality Assurance required
  • Experience in application analysis, design, testing and deployment, in support of an ERP solution
  • Strong Information Technology knowledge and expertise
  • 4+ years testing in a MS SQL server environment with the ability to write complex queries to validate testing results preferred
  • 3+ years of experience with automation and performance testing methodologies and strategies leading and supporting Quality Assurance automation testing efforts preferred
  • Strong understanding of the business & data flows for Sales, Warehouse, Procurement, and Finance, within an Enterprise environment.
  • Strong interpersonal & communication skills, with the ability to lead initiatives with cross-functional teams & stakeholders throughout the organization
  • Must be able to “speak the language” of the business and assess needs at a fundamental level
  • Strong time management & project management skills, with the ability to manage multiple, competing priorities
  • Adaptable to new technologies and have the business acumen to evaluate and assess new applications and processes and contribute to the long-term improvement of business systems within the organization
  • Experience developing test strategies, managing implementations and conversions/migrations, and/or providing support for ERP solutions
  • Experience developing testing and full product lifecycle strategies in a high-growth environment
  • Broad experience utilizing varying project methodologies and SDLC management
  • A demonstrated record of partnership with teams across the organization and influence to achieve business results across multiple teams who may have different goals
  • Experience managing geographically-dispersed teams, with ability to hire, lead, develop and retain top talent
  • Prior work experience testing in a software technology environment preferred
  • Strong Microsoft Excel, Word, PowerPoint and Microsoft Project skills
  • Strong understanding of ERP systems preferred
  • Strong verbal, written and presentation skills; must have the ability to convey complex information to a broad audience
  • A team player with integrity, passion, initiative, and leadership ability
  • Self-starter with an ability to work independently under minimal supervision
  • Highly organized, multi-tasking capabilities, and commitment to detail
  • High degree of initiative and professionalism

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 
Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail 
Gabriel.munoz@rsac.comto request an accommodation.

Posted: 2019-09-23 Expires: 2019-10-23
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Manager, Quality & Controls (682)

Reliance Steel & Aluminum Co
Cypress, California 90630

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