1+ months

Partner Manager - 6006911708192019

Barcelona, Catalunya 08007
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Partner Manager :

MNC Partner Manager provides dedicated operational support of all matters (balancing those demanded by our Clients) pertaining to the delivery of Partner services.
Additionally, the Partner Manager is responsible for ensure primary partner contact and main driver for operational performance and execution. Collaborating in areas for improvement and implement actions for continuous improvement and service excellence. Is responsible for timely and effective resolution of day to day service related case management issues.

  • Administrative compliance of Partner obligations directly related to contractual agreements
  • Review of Partner operations related management reporting dashboards

Should be able to formalize and structure work topics, work independently and take responsibility for the actions and deadlines under a defined business framework.
Key is to reach objectives in a timely manner, by building strong relationships and trust with all parties involved.

Job Responsibilities:

Gain Partner satisfaction in working with ADP Streamline through effective operational relationships

  • Build relationships fostering effective and efficient cooperation in support of service delivery.
  • Act as single point of contact with the designated senior contacts of the defined set of Partners
  • Ensure that Partner complies with their contractual operational responsibilities within agreed timelines

Manage the operational day to day relationship for a defined set of Partners

  • Coordinate and resolve all cases (and issues) escalated through the service delivery process related to the
  • Partners scope of service including service performance, quality and compliance
  • Collate all issues/requests for operational matters requiring support, coming from/to designated Partners
  • Participate in escalation calls and if necessary initiate a partner improvement plan
  • Report any potential security incident immediately and follow up on agreed remediation actions
  • Create, update and close operational partner contacts and cases in the CRM in a timely manner

To control Partner performance through the execution of regular Service reviews with Partners

  • To review, monitor and report quality, compliance and performance (KPI's)
  • To track business activities, support business forecasts & special events (e.g. EOY/ public holidays etc.)
  • To suggest ideas and action plans to improve the operational efficiency, performance and KPI's
  • To periodically reassess the Partners adherence to provision of service in line with 11 Pillars
  • To keep track of the main actions with partners and closure in a timely manner

Business allocation of new clients to set of designated partners

  • Allocate new clients (LOF) to the designated partners according the pre-defined business allocation rules
  • Pre-allocation of prospect clients coming as pre-sales requests from the Service Alignment team
  • Give input to Exec. Relations about operational performance for the creation of business allocation rules
  • Evaluate over threshold analysis for prospect clients and send final analysis to Executive Relations

Supporting other functions as the key contact person for a designated set of partners

  • Support the Service Alignment team with specific partner knowledge for documentation review and other specific queries required for content or sales that could have a material impact on service delivery
  • Support in the preparation and execution of the yearly partner Workshops
  • Support Executive Relations in the preparation of the GSO audit and closure of audit action plan.

Other Duties

  • To act as back-up and support for other team members when necessary provide operational support to designated Executive Relations Managers as and when required.
  • Escalate immediately any actual or potential non compliance.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Posted: 2019-09-03 Expires: 2019-11-01
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Partner Manager - 6006911708192019

Barcelona, Catalunya 08007

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