1+ months

Principal System Reliability Owner - 6006627306052019

England, AR 72046
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Principal Systems Reliability Owner 


Requires relevant expertise in a professional, sales or technical area. Characterized by specific functional expertise typically gained through formal education. Majority of time is spent on: performingtechnically based activities, contributing to and managing projects, providing advice and/or direction in primary areas of expertise, utilizing analytical ability to solve problems and makerecommendations, leveraging relationships by interfacing with and influencing key stakeholders. Work is primarily achieved by individual or through project teams, utilizing technical expertise toachieve results. At senior levels, may act in a "function leadership" (i.e. non-people leadership) capacity.

Responsible for management of the Global Product & Technology (GPT) agenda on achieving a fundamentally better reliability posture. System Reliability Managers use engineering and development mindset to determine solutions that will ultimately improve the availability, performance, and security of the external facing software products and internal applications used by ADP's clients, partners and associates.

Duties & Responsibilities: 

Work with Major Incident Managers during and after the incident recovery life-cycle.· Identify key priority initiatives to significantly improve reliability, both proactively and reactively.· Provide leadership and direction to GPT System/Site Reliability Engineers and Software Engineers to define and implement sustainable and scalable solutions.· Publish After Action Reviews which are timely and clearly understood by technical and business personnel, and include accurate root causes and concrete follow-up items with clear owners. · Design and implement stability and reliability best practices and proactive solutions to potential issues by collaborating with GPT partners. · Define, track, review and report on Service Level Objectives (SLOs), Service Level Indicators (SLIs), System Availability, and the progress and outcomes related to reliability initiatives.· Mitigate further impact and risk to ADP and our clients.· Understand and explain incident situations, recovery and plans to prevent recurrence to business stakeholder and clients.· Summarize complex technical issues into concise recaps for ADP associates and client leaders.· Assume an advisory role to ensure emergency changes adhere to a defined policy.· Develop and maintain strong and effective working relationships with various internal and external stakeholders both in and outside of ADP.· Proactively identify opportunities for process improvement.· Participate in special projects and performs other duties as assigned.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Posted: 2019-07-19 Expires: 2019-10-23
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Principal System Reliability Owner - 6006627306052019

England, AR 72046

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