3 days old

Quality Assurance Specialist

Washington, DC 20004
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Business Group Highlights

Civilian, State and Local

Perspectas Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.

Responsibilities

Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. Were a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.

Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.

Perspecta's talented and robust workforce 14,000 strong stands ready to welcome you to the team. Let's make an impact together.

Perspecta has an immediate/upcoming need for a Quality Assurance Specialist inWashington, DC.

Perspecta is currently conducting interviews to make contingent offers for an exciting potential new customer, the Department of Labor (DOL). Candidates with a current Public Trust clearance, and all other qualified personnel are encouraged to apply for immediate consideration. The customer states that employees working under this task order shall be United States Citizens or legal permanent residents (i.e.: "Green Card Holders").

Under minimal direction, studies, measures and analyzes Perspecta customer and account team member satisfaction level. Plans, coordinates and executes quality reviews for the account and customers to assess contract obligations and customer expectations. Conducts in-depth interviews with multiple levels of customer management. Analyzes and compiles complex quality statistics to determine account trends and documents findings to management. Advises managers in preparing an action plan following each quality review. Identifies and researches account concerns and problem areas and oversees implementation of procedural/system solutions to improve performance quality. Identifies account management trends across the organization and proposes methods and policies for quality improvement.

Qualifications

Education and Experience Required:

Bachelor's Degree and 2 years experience OR Associate's Degree with 4 years experience OR 6 years minimum experience.

Knowledge and Skills Required:

  • Experience with service lifecycle and continuous service improvement.
  • Experience incorporating ITIL as a cornerstone of IT delivery, and work performed confirms to the ITIL standards.
  • Experience applying Project Management Institute (PMI) standards.
  • Experience proposing, developing, streamlining, improving, updating, and increasing effectiveness of SLAs for systems and enterprise wide IT Services.
  • Provides support to the Quality Assurance Manager to ensure standards, guidelines and deliverables meet customer satisfaction.
  • Experience delivering to a Quality Assurance Plan that includes but is not limited to ensuring processes and procedures are met and services delivered to meet or exceed established quality standards.
  • Experience performing Quality Assurance Testing for Section 508.
  • Active Public Trust or the ability to obtain an active clearance.

Preferred Qualifications:

  • Bachelor's Degree in Computer Science, Engineering, Information Systems, Business Management or related field.
  • ITIL Foundation certification a plus.

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Industry

  • Information Technology
Posted: 2019-11-19 Expires: 2019-12-18

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Quality Assurance Specialist

Perspecta
Washington, DC 20004

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