Administrator, EUC Solutions Support Madrid, Spain

Would you like to be part of the Global IT support team that helps our employees at Western Union stay at the forefront of technology and innovation? Join Western Union as an Administrator, EUC Solutions Support.

Western Union powers your pursuit.

In this pivotal role, you will provide crucial end-user IT support including diagnosing and resolving technology problems.

Role Responsibilities

• Support Microsoft Windows, MacOS based workstations, and various smart mobile devices.
• Respond to work requests regarding installation, configuration, and maintenance of client software, video conferencing, printing solutions support for local office, and users working from home.
• Perform PC installations, troubleshoot issues, repair software, and the deployment of modern technology releases.
• Evaluate and integrate new hardware configurations and support of client technologies on workstations and peripherals.
• Maintain our current IT systems as well as assist in designing, testing, and implementing technical solutions for business applications and various End User related systems.

Role Requirements

• 2-3 years of experience and strong knowledge of Microsoft and MacOS operating systems and solid experience supporting Windows 10/11 in an enterprise environment.
• Strong knowledge as well as previous experience with device management, software deployment tools (i.e., Tanium, SCCM), MDT, Intune, and various mobile devices enterprise support together with their management systems like MobileIron.
• Experience working with Active Directory, remote support tools, printers and ticketing systems is needed.
• Good understanding of MacOS in an enterprise environment would be an advantage.
• Must possess professional written and oral communications skills. Proficiency with Spanish and English is required.
• Proven problem-solving skills, strong technology background and an understanding of business processes.

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities.Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Spain specific benefits include:

• 25 days annual leave plus 14 public holidays
• Comprehensive life & medical cover including dependents.
• Contributory pension plan
• Preventative Care Assistance program

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Full-time In-office. This refers to employees who, due to the nature of their work, must be in the office full-time.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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