1+ months

Assistant Manager, Customer Analytics

Pune, MH 411030
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Assistant Manager Customer Analytics -Pune, India

Are you ready to join an advanced team in a global company that is passionate about customer excellence and data driven decisioning? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as an Assistant Manager, Customer Analytics.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

In this role, you will focus on driving and supporting analytics initiatives at the Customer Engagement Management (CEM) function within Western Union. You will work with CRM and loyalty teams to build data and analytics products to support customer growth and retention strategies. You will identify, analyze, and develop strategies that support direct marketing programs, design and implement methods to gauge program effectiveness and also be responsible for setting up and executing valid measurement plans based on Design of Experiment methodologies. You will be partnering with resources from various internal Data teams and P&L business owners to align on insights, recommendations, and steps forward. The role requires innovative systematic thinking, creative problem solving, and strong rational skills. Majority of your time will be spent framing solutions to critical problems, querying databases, working on exploratory & diagnostic data analysis for root cause identification and resolution. Your analysis will result in prescriptive and actionable recommendations for the business. You will also be responsible for people management of business analysts in the CEM team. This will include task prioritization and resource assignment to ensure all analytics projects are completed per expectations. You will be the resident analytics champion responsible for fostering a culture of data driven decision making within the CEM team. You need to be extremely self-motivated, accountable, results-oriented, and comfortable working in an unstructured business environment. Previous experience of lean and agile working methodologies is also desirable.

To optimize your skills in this role you will need a bachelors degree in Computer Science, Engineering, Mathematics, Statistics or equivalent along with 8 plus years of relevant experience in the field of data analytics. Prior professional experience in the Financial Services / Banking field a plus. Expert command of database querying (SQL) and sound statistics knowledge with a reasonable command over R/Python is a must. Familiarity with dashboarding and visualization tools like Microsoft Power BI, Tableau is a must have. Also required is proficiency in MS Office tools (Excel, Power Point) and the ability to communicate with multiple business partners in a non-technical language.

Join us, and lets connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws



  • Banking / Finance
Posted: 2022-08-17 Expires: 2022-10-29
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Assistant Manager, Customer Analytics

Western Union
Pune, MH 411030

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