1+ months

Assistant Manager, Customer Analytics

Pune, MH 411030
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Assistant Manager, Customer Analytics - Pune, India
Are you ready to join an advanced team in a global company that is passionate about customer excellence and data driven decisioning? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as an Assistant Manager, Customer Analytics.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better
In this role, you will focus on on leading analytics at the Customer Strategy, Planning and Analytics function for EMEA & APAC region. You will work closely with regional heads of the business, Retail and Digital Go to Market (GTM) teams as well as regional finance and collaborate with central planning / marketing teams to do continuous segmentation, gauge customer behavioral patterns, recommend initiatives to design experiments or to drive acquisition, retention, and experience. Majority of your time will be spent framing solutions to critical problems, querying databases, working on exploratory & diagnostic data analysis for root cause identification and resolution. Your analysis will result in prescriptive and actionable recommendations for the business. You will be the resident analytics champion responsible for fostering a culture of data driven decision making within several diverse business teams. You will utilize your analytical skills to drive growth.

To optimize your skills in this role you will need a bachelors degree in Computer Science, Engineering, Mathematics, Statistics or equivalent. 6+ years of relevant experience in the field of data analytics with proven track record of using analytics to drive business growth; prior professional experience in the Financial Services / Banking field a plus. Expert command of database querying (SQL) and sound statistics knowledge with a reasonable command over R/Python is a must. Familiarity with dashboarding and visualization tools like Microsoft Power BI, Tableau is desired. Youll be extremely self-motivated, accountable, results-oriented, and comfortable working in an unstructured business environment. Also required is proficiency in MS Office tools (Excel, Power Point) and the ability to communicate with multiple business partners in a non-technical language.

Join us, and lets connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.



  • Banking / Finance
Posted: 2022-08-22 Expires: 2022-11-02
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Assistant Manager, Customer Analytics

Western Union
Pune, MH 411030

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