Associate, Anti Money Laundering Compliance Santa Ana, Costa Rica

Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you enjoy recognizing and analyzing patterns? Join Western Union as an Associate, Anti Money Laundering Compliance.

Western Union powers your pursuit.

We are looking for someone who would be part of KYC (Know your customer) Team as Associate, Anti Money Laundering Compliance responsible for providing technical support for Customers, Agents and/or Services Associates in Western Union.

Role Responsibilities

• You will join the Know Your Customer (KYC) team, which is responsible for providing support on Anti Money Laundering (AML) compliance programs.
• In this role, you will analyze how customers use our money transfer Services, by interviewing customers over the phone (by taking calls), by email, and/or by offline applications. Furthermore, you will assist in interpreting how money transfer services can be improved to enhance our customer experiences and will assess the AML knowledge when managing transactions and make accurate decisions, communicating to consumers, Agents and/or Service Associates.
• We need you to be a self-motivated team player who is focused on giving the highest level of customer.
• No gambling or gaming background.
• For this position you will have to take 90% of your duties receiving calls from customers.
• Perform outbound calls.

Role Requirements

• Ability to commit to 4-6 weeks of training required).
• Previous customer service and/or compliance experience is a plus.
• High School degree required.
• Proficiency in English language, French is mandatory.
• Technical Skills: Ability to learn computer systems quickly.
• Soft Skills: Advanced Verbal, written and listening skills.
• Analytical, reactive, attention to detail and multi-tasking.
• Schedule: Any schedule from 6:00am-10:00pm (Between those hours) Mon-Sun schedules. Availability to work on weekends.
• 15 GB de internet.
• Hybrid model 3 days at the office and 2 days WFH (Depending on companies needs it may change).

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociacin Solidarista
• Paid time off including extended maternity leave.
• In house company doctor services
• Continuing Education
• Transportation services options
• Parking spaces
• Hybrid model work
• Flexible Working Schedules if applicable
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Carpooling Program
• Price Smart membership
• Pan American Medical and Life insurance
• Cafeteria Subsidy

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.