1+ months

Client Implementation Manager - Global Liquidity and Cash Management

Depew, NY 14043
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At HSBC, the health and well-being of our employees remains of utmost importance.  Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Depew, New York office.

The role holder is responsible for turning revenue opportunities brought by PCM Sales, RM’s and Client Service Officers into realized revenue. This position manages the end-to-end customer implementation function for Payments and Cash Management (PCM), ensuring proper staffing, policies, procedures and work tools are in place to support the function.

They will also ensure all new and existing business relationships for complex, high-value clients, including local and Group relationships, are managed to successful completion to achieve total customer satisfaction and optimized revenue.

Impact on the Business

  • Manage the end-to-end client implementation process
  • Ensure a direct bottom line impact by enabling the flow of new revenue through the client implementation process
  • Ensure a direct impact to customer perception of HSBC by providing a high quality on-boarding experience
  • Provide a positive and professional onboarding experience for all new customers
  • Help to generate future business from existing customers
  • Manage the resolution of client issues via e-mail, telephone or in-person in a timely and accurate manner
  • Manage and coordinate complex PCM client implementation plans involving a wide range of commercial cash management products for key country and Group business relationships
  • Establish and develop close working relationships with pertinent country and Group offices and operational areas to facilitate efficient customer implementation
Posted: 2022-08-24 Expires: 2022-10-14

HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment. We aim to be a place where everyone can achieve their full potential, regardless of their background.

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Client Implementation Manager - Global Liquidity and Cash Management

Depew, NY 14043

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