1+ months

Customer Support Lead

Chantilly, VA 20151
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Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our 22,000 employees do the cant be done, solving the most daunting challenges facing our customers.

Qualifications

- Active TS/SCI security clearance required

- It is required that the CS Lead has the following qualifications:

- Minimum of one year of experience (in the past three years) managing a team of 20 or more personnel performing IT Service Desk, Desktop Engineering, and Unified Communications requirements.

- Minimum of five years of experience as a technician performing IT Service Desk or Desktop Engineering requirements.

- Experience supporting VIP and Senior Government Executive customers with information technology requirements.

- Experience managing remote teams and supporting remote users across geographically dispersed locations (at least five or more locations).

It is desired that the CS Lead has the following qualifications:

- Experience as a technician performing advanced configurations with System Center Configuration Manager.

- Experience implementing process improvements or automations within an IT service desk, desktop engineering, or unified communications environment.

Responsibilities

The Customer Support Lead will be the Senior Operational Manager for the contract, responsible for enterprise operations performed by Information Technology professionals. Specifically responsible for the operation and execution of Enterprise Service Delivery which encompasses all service delivery support areas for the DCSA infrastructure across more than 50 manned and unmanned locations. Will have direct oversight of all operational personnel at operational facilities to include the DCSA Headquarters and smaller distributed locations across CONUS. Will continue to evolve the infrastructure environment, including integration of new requirements, relocation of personnel, implementing enterprise processes and procedures and consolidating tools. The qualified candidate will lead IT Service Management Operations in support of all customers across all mission areas.

Industry

  • Information Technology
Posted: 2021-06-28 Expires: 2021-10-22

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Customer Support Lead

Perspecta
Chantilly, VA 20151

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