Group Leader, Omnichannel Product – Denver, Colorado
Are you motivated about product development? Do you have a desire to build omnichannel products and lead global teams? How about offering up your technical skills in a global business that is committed to moving money for better? Join Western Union as a Group Leader, Digital Product.

We’re a FinTech company that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Western Union powers your pursuit.
This role is responsible for owning end-to-end strategic direction and driving it, planning, and end-to-end development of best in class digital and omnichannel products at Western Union. You will lead a team of product leaders and managers, and partner with cross-functional stakeholders to develop and execute product development strategies to accelerate our business. For this role we are looking for a seasoned strategic thinker and customer-centric leader who will drive the growth of Western Union products, and organization to enhance the current product portfolio and build new portfolios catering for our customers and maximizing business impact.

Role Responsibilities

• Build and ensure delivery against global digital and omnichannel product short- and long-term strategy, in close partnership and alignment with Marketing, Business, Technology, Portfolio and program management.
• Accelerate customer engagement across channels, ensure seamless experiences independent of their journey complexity and phase.
• Own product across all product development lifecycle phases, from product ideation, conceptualization to development and commercialization, ensuring seamless customer experiences and revenue growth.
• Own, build and scale capabilities enabling customers to travel across Western Union channels seamlessly, ensuring recognition across channels, support availability throughout their journey, and encouraging repeat business.
• Work with Western Union senior leadership, cross functional, regional leaders for products and ideas on forward looking Fintech and money movement products.
• Data driven product management and ownership of product KPIs and OKRs across the entire customer engagement journey.
• Define, build, and instill the best cross-functional practices in efficient, high quality product management and development.
• Build trust and influence across teams, stakeholders, and the global organization.

Role Requirements

• 10+ years of experience in consumer facing omnichannel product strategy, development, and management preferable in payments.
  Proven track record of experience in digital banking, cross-border payment FinTech build and scale.
• Impeccable understanding of data and metrics, exercising high quality, data driven decisioning.
• Strong collaboration skills, able build trust and negotiate with teams across different seniority levels and functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that delight our global customers.
• Strong background in building high performing teams, developing, coaching, and mentoring diverse talent, and being a role model across global cross functional teams.
• Experience in building FinTech products for omnichannel customers (retail and digital) preferred.

We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

Salary
The on-target earnings range is $211,356.26 – $352,260.43 per year, which includes a base salary, short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

• Family First Program
• Time off
• Medical, Dental and Life Insurance
• Student Loan Repayment Program
• Tuition Assistance Program
• Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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