4 days old

Information Technology Service Management Technical Specialist

Bellevue, NE 68005
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Business Group Highlights


The Defense group supports the Department of Defense (DoD) mission to keep our homeland and its citizens safe. We provide solutions to improve the Nation's defense by providing software, systems engineering, IT, training and logistics and fleet management solutions.


Demonstrated experience in consulting with a specialization in business and operational process change.

Process Improvement (PI) Subject-Matter Expert (SME) is accountable to define the processes, products, and responsibilities required to implement effective ITIL Processes and CSI concepts and practices into USSTRATCOM. The SME shall combine practices, methods and principles from quality management, ISO9001/20K, ITSM, TBM and performance measurement practices. PI SME is in direct support of the Information Technology Service Management Office (ITSMO).

The PI SME is facilitates the life-cycle management of services throughout USSTRATCOM.

The PI SME may assist in the proposal, development and maintenance of services, policies, standards, processes, systems and measurements that enable the customer to manage risk, cost, control, IT Governance, compliance and business performance objectives.

This position will use automated tools.

Provides process engineering technical support expertise to production activities and projects to improve unit operations. Analyzes processes and re-engineering alternatives, with an understanding of technical problems and solutions as they relate to the current and future business environment. Supports process change by integrating new processes with existing ones and communicating these changes to impacted Business Systems teams. Uses analyses to develop recommended operational improvements. Recommends and facilitates quality improvement efforts, such as Six Sigma and ISO 9004. Has specialized experience in modeling business processes and requirements (using structured tools and techniques, i.e. use-case scenarios and data flow diagrams) and integrating them with data and system architectural models and requirements.

Essential Job Functions:

Candidate must be able to perform the following tasks:

A SME to the ITSMO in process and service development within the ITIL and TBM frameworks.

Consultant for the design, documentation and publicizing of the processes and services for service lifecycle management (SLM).

Captures opportunities for process enhancements and for improving the efficiency and effectiveness of processes and services

Assist ITSMO in ensuring that processes and services are correctly implemented

Provide management with strategic decision information related to the ITSM and TBM frameworks

A SME for KPIs, metrics and measures as assigned to the processes and services

Assist in the development of the requirements and process/service tools

Point of contact (POC) for the escalation of ITIL/ITSM and CSI questions

Identify training requirements and may conduct training for the ITSMO

Assist in the design and implementation of critical success factors (CSFs), key performance indicators (KPIs) and other metrics

Provide a weekly status report to ITCC II Management and the ITSMO Manager

Support the ITSMO with facilitating and acting as secretariat for the Information Technology Service Management Working Group meetings

WIll have the Continuous Service Improvement (CSI) Process Manager function and report to the CSI Process Manager.

Help maintain the customers SharePoint site content.

. Assist in the development of processes and procedures for USSTRACOM Process Owners and Manager

Self-motivated; proactive; team player able to manage multiple tasks efficiently for on-time delivery

Strong oral and written communication skills, including experience communicating with technical and non-technical clients


DOD TS/SCI Security Clearance

ITIL Foundation v3 and/or 4

ITIL Expert/ITIL CSI Certifiction

MS Visio

Quality Assurance experience ISO 9001 and/or 20000

Risk Management and Root Cause Analysis (RCA)

Project Management

Desired Experience/Education:

Remedy/JIRA/Contour experience desired

TBM experience desired

CMMI experience Configuration Management

Software Testing


Requires 8 to 10 years with BS/BA or 5 to 7 years with MS/MA

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.

Perspecta is anAA/EEOEmployer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As a government contractor, Perspecta abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).


  • Information Technology
Posted: 2021-04-08 Expires: 2021-05-07

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Information Technology Service Management Technical Specialist

Bellevue, NE 68005

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