24 days old

Leader, UX Research

Denver, CO 80204
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Leader, UX Research Denver, CO
Are you ready to work with an international organization committed to making financial services accessible to people everywhere? Are you ready to bring your skills & experience to a financial services organization that helps people prosper?Then its time to join Western Union as a Leader, UX Research.

Western Union powers your pursuit
The Western Union User Experience Design team is looking for a highly motivated UX Leader to head the UX research function in Western Union.

Role Responsibilities

  • Leading the UX Research function for our Product org, working in close partnership with the Design and Product teams

  • Act as primary point of contact for all team research needsfrom large foundational and generative projects to evaluative, tactical, and investigative quick wins

  • Responsible for creating research plans, managing research, moderating interviews and interpreting research results.

  • Coordinate and conduct mixed-methods research, including interviews, usability testing, concept testing, surveys, fieldwork, and other methods as needed

  • Provide thoughtful guidance and education to stakeholders to turn vague business needs into actionable research questions

  • Craft research reports to clearly communicate your findings and make impactful design and product recommendations for the team.

Role Requirements

  • 7+ years of user research experience, in user/product/software UX research space, preferably with some experience in a lead role or primary point of contact for a large product area with many stakeholders

  • Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience.

  • Experience with research design utilizing various methods (e.g., mixed-methods research, including interviews, usability testing, concept testing, surveys, fieldwork/ contextual inquiry, and other methods,).

  • Working knowledge of general research principles (experimental design, bias, confounds, etc.) and UX research principles (usability testing, design thinking, etc.).

  • Easily communicates complex concepts, with ability to influence strategy and decision making

  • Can successfully manage project prioritization and multiple stakeholder relationships independently

  • Experience with usertesting.com & unmoderated testing

  • Collaborative attitude, team mentality, and humility

  • A learners mindset, seeing feedback as a chance to grow

  • Interest in financial products and POS

We make financial services accessible to humans everywhere.Join us for whats next.
Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

The on-target earnings range is $128,010 - $180,000 per year, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States Specific Benefits Include

  • Family First Program

  • Time off

  • Medical, Dental and Life Insurance

  • Student Loan Repayment Program

  • Tuition Assistance Program

  • Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.




  • Banking / Finance
Posted: 2023-09-07 Expires: 2023-10-31
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Leader, UX Research

Western Union
Denver, CO 80204

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