1+ months

Manager, Fraud Product

Santa Ana, San José 10901
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Fraud Product Manager Santa Ana, Costa Rica.

Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Are you energized by working with others to tackle problems and improve processes? Join Western Union as a Fraud Product Manager.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

Well be looking for you to evaluate and prepare strategy and recommendations on current fraud products and processes. Youll always be thinking about how to enhance existing metrics and reports and you will work with other internal departments to improve operational risk controls. Youll take pride in becoming a subject matter expert for specific tasks and processes. Youll define and document fraud governance processes. Youll be in charge of operationalize and oversee fraud governance processes. Youll manage document and audits related processes and tasks. Also, youll evaluate and prepare strategy and recommendations on current fraud products and processes. Youll be responsible for the fraud product requirements and backlog. So, youll resolve the fraud audits and fraud related customer advocacy operations. Youll interact with other internal departments and interaction teams for different projects. Youll be in a cross functional team and youll work with vendors, service providers, and financial institutions around the globe.

For such a detail-driven role, youll have a bachelors degree in Business or Engineering and 5 years of experience in a similar function or fraud risk. Youll have advanced Microsoft Office skills and proven experience in data analysis. Youll have a data and metrics driven mindset and youll be an expert in E-Commers and market trends. Previous experience of lean and agile working methodologies is exclusive. SQL and HQL queries are desirable. Youll need experience in managing audits and reports, business process re-engineering experience is a plus. Also, youll need strong communication and presentation skills. Youll have the ability to manage and prioritize multiple projects and tasks independently.

Join us, and lets move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, colour, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.



  • Banking / Finance
Posted: 2022-08-17 Expires: 2022-10-29
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Manager, Fraud Product

Western Union
Santa Ana, San José 10901

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