1+ months

Operations Associate- Client Experience

New York, NY 10007
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ADP is hiring an Operations Associate within Work Market, an ADP company.  In this position, you will be working closely with the Director of Service Operations within the Client Experience Team on impactful business initiatives to propel the Team to higher levels of continued success.

 

The role involves a high level of data analysis, risk management, problem-solving, and project management across the Work Market organization.  

 

An Operations Manager must cultivate and maintain effective working relationships with a variety of internal and external stakeholders and partners, including external clients and workers. The nature of the position involves actively executing multiple projects at one time and disseminating information across all levels of the organization.  

 

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. 

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. 

 

Responsibilities: 

  • Work alongside a matrix of different teams – Compliance, Product, Development, Implementation, Finance, Accounting, Sales, and Marketing etc. to ensure overall workflow, process, and goals meet business and client requirements.
  • Support initiatives to continuously improve the overall client experience. Collaborate with the wider organization on Client Experience strategies to achieve quarterly goals on metrics like NPS, CSAT, Self-Service, Client retention etc.
  • Create and maintain process flow charts for various tasks performed by Client Experience associates on a regular basis.
  • Work as a Security Champion for WorkMarket to ensure Security and fraud incidents are reported, analyzed, and remediated in a timely manner as per internal guidelines.
  • Collaborate with Compliance team on Privacy and tax initiatives to ensure overall compliance for WorkMarket.
  • Work closely with Product Management and Development to drive requirements and enhancements to WorkMarket product, to enhance overall client experience and efficiencies.
  • Other duties as assigned by supervisor

 

QUALIFICATIONS REQUIRED: 

  • Bachelor's Degree preferred, or equivalent in education and experience
  • Proven ability to maintain focus and work effectively with multiple demands
  • In-depth data analysis experience, including curating, analyzing, and presenting data
  • Ability to optimize processes, track metrics and implement metrics within processes
  • Ability to thrive in an environment where there is ambiguity and continual change
  • Must be able to recognize basic procedural issues as they arise, then escalate appropriately
  • Excellent Communication skills both verbal and written

 

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

Industry

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Posted: 2022-02-01 Expires: 2022-06-17
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Operations Associate- Client Experience

ADP
New York, NY 10007

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