1+ months

Principal Relationship Manager (Payments Operations)

Alpharetta, GA 30009
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Principal Relationship Manager (Payments Operations)


Role objective:

As a member of ADP's Wage Payments Operations team, this candidate will leverage relationships with internal partners to drive key initiatives that deliver tangible business benefits, including but not limited to, financial and business maturity. This candidate must manage internal sponsor/stakeholders' expectations while driving change to achieve tactical goals within the organization. The ideal candidate will demonstrate solid general business management skills and experience; a mix of both technical and business understanding and the ability to communicate at all levels of the organization while adapting to shifting priorities.



  • Driving Initiatives
    • Enhanced understanding and implementation of Business Unit's strategic goals
    • Interprets internal and external business issues and works independently and/or leads others to solve them
    • Function as a consultant and business partner in conjunction with other groups within the business
    • Manage the root-cause of escalated issues and drive change to address it


  • Streamlining Business Processes and Procedures
    • Collaborate with peers to establish best practices
    • Evaluates downstream impact of any proposed Business changes and obtains agreement from all stakeholders
    • Oversee and monitor the use of standard process workflows by team
    • Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other functional areas


  • Performance Measures:
    • Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
    • Proactive management of risks and issues
    • Set-up, analyze team statistics



  • Bachelor's degree
  • 7 or more years of businessoperational experience
  • Proficient using business tools for data, reporting and presentations
  • Ability to delivery results in a matrixed-team environment both independently and as part of a team
  • Ability to maintain cooperative working relationships with all levels of management
  • Ability to communicate effectively to all levels of internal and external contacts - verbally and in writing

PREFERRED QUALIFICATIONS: (Preference will be given to candidates who have the following)

  • MBA or advanced degree
  • Lean or Six-Sigma certification
  • FinTech experience
  • Technical plus Business background
  • Proficiency and in-depth knowledge of pertinent ADP businesses and functions
  • Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
  • This position is an individual contributor role 


Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.


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Posted: 2021-05-20 Expires: 2021-09-03
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Principal Relationship Manager (Payments Operations)

Alpharetta, GA 30009

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