Product Manager, Loyalty - Denver, Colorado
Are you passionate about Loyalty Product Management? Do you have experience delivering ad solutions that delight consumers and add tremendous business value? If you have a track record of driving product success through data & consumer centric thinking and have a bias for action, then it’s time to join Western Union’s Digital Product team as a Product Manager.

Western Union powers your pursuit.
In this role you will work as a member of the Digital Product team with a focus on Loyalty capabilities. You will ensure Western Union has the best-in-class solutions, which provide the best possible customer experience, while achieving the success metrics.

Role Responsibilities

• This role will lead the effort, launch and expansion of loyalty capabilities that will support loyalty strategy to drive customer retention and ensure repeat business.
• Lead through product lifecycle from requirement definition to ongoing optimizations and enhancements.
• Be the key driver for identifying new opportunities. Drive loyalty product strategy in partnership with cross-functional teams and own roadmap of capability build and scale.
• Collaborate cross functionally with business teams, marketing, data science, engineering to define & refine long term vision.
• Lead in-house teams using agile scrum methodology drafting product research, requirements, prioritizing features, metrics analysis, authoring user stories and acceptance criteria, capability development, testing, launch and collaborating with scrum team members. Ensure product features are delivered according to specification.
• Be the subject matter expert of the product and an advocate of customer needs.
• Manage products ensuring proper alignment and approvals are obtained from Marketing, Legal, Compliance, Privacy and Infosec.

Role Requirements

• 4-6 years of product management experience in the digital space.
• Loyalty tech background, with a deep understanding of the loyalty tech ecosystem, point banks, tiered structures, recognition structures, API into the CRM.
• Excellent analytical skills and ability to constantly deep dive and take data-driven decisions.
• Experience driving projects with cross functional colleagues.
• Strong business writing, presentation, verbal communication, and interpersonal skills, with the ability to translate complex technical concepts to a broad range of audiences.
• Great attention to detail coupled with experience seeing the bigger picture, prioritizing competing needs and providing extreme clarity to your team.
• Experience creating wireframes, workflow diagrams, product features & stories.

We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

Salary
The on-target earnings range is $86,700 - $166,750 per year, which includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

• Family First Program
• Time off
• Medical, Dental and Life Insurance
• Student Loan Repayment Program
• Tuition Assistance Program
• Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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