Product Owner, Digital Payment Risk - Santa Ana, Costa Rica

Would you like to work where you can "think out of the box" and create clear recommendations on specific projects? Are you passionate about Risk and Fraud product development? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive. Then, its time to join Western Union as a Decision Science Manager.

Western Union powers your pursuit.

In this Risk Product Owner role, you will manage fraud product requirements, define and document business and operational processes, own and manage sprints, and own end to end delivery for new features and capabilities.

Role Responsibilities

Own Risk programs or specific project assignments from end-to-end perspective including requirements gathering, project socialization with other risk areas and help to guide Engineering team during refinement sessions.

Document project and initiatives seamlessly on daily, weekly, monthly basis on different channels.

Communication process changes, challenges to different audiences and stakeholders.

Improve our product and Risk capabilities based on data analysis.

Collect business requirements from internal and external stakeholders and write business stories and Epics.

Partner with Engineering team to test and validate different use cases and acceptance criteria.

Coordinate the User Acceptance Testing (UAT) efforts with Eng team in alignment with project timeliness.

Interact with other internal departments to formulate recommendations and actions aligned with Risk strategy.

Conduct product demonstration across different areas and audiences.

Role Requirements

Upper Intermediate English Level.

Experience in Agile processes and frameworks (Scrum)

3+ of Product Owner experience, or similar roles within Scrum team

Experience and strong knowledge in Project Management.

Experience in online digital payments fraud risk mitigation or Digital Risk industry standards.

Advanced MSOffice skills (Word, PowerPoint, Excel)

Experience in writing database SQL/Snowflake queries as user or, preferably, programming.

Knowledge in project management tools like Jira, Confluence.

Strong communication and presentation skills

Experience effectively communicating business requirements.

Experience managing and prioritizing multiple projects and tasks independently.

Proven skills in self-organization and time management.

The following qualifications will make you stand out but are not required:}

Bachelors degree in business or engineering.

Experience with Kanban, and /or Safe

Experience with Wrike, SharePoint, Visio.

Knowledge or experience in UX and API

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociacin Solidarista

• Paid time off including extended maternity leave

• In house company doctor services

• Continuing Education

• Transportation services options

• Parking spaces

• Hybrid model work

• Flexible Working Schedules if applicable

• Referral Program award

• Employee Resource Groups (ERG) and committees to volunteer with

• Carpooling Program

• Price Smart membership

• Pan American Medical and Life insurance

• Cafeteria Subsidy

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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