1+ months

Production Support Engineer

Depew, NY 14043
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  • Job Code
    0000HW9Z

At HSBC, the health and well-being of our employees remains of utmost importance.  Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Arlington Heights, Illinois office.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions.

You will be responsible for:

Day-to-day support in FTP North America production systems.
* Monitor production environment and applications and provide level 1 support to ensure high performance and availability.
* Knowledge of Incident management, problem management, root cause analysis, resolution and reporting.

The Production Support Engineer role has day-to-day support in FTP North America production systems.

* Monitor production environment and applications and provide level 1 support to ensure high performance and availability.
* Knowledge of Incident management, problem management, root cause analysis, resolution and reporting.
* Follow up with local and Core teams on source system processing.
* The nature of the role may require a close working contact with Regional IT and ITID colleagues across the Group, globally.
* Providing production updates in daily turnover calls.
* Experience working in Control-M/UNIX is mandatory and knowledge on Datastage/Peoplesoft will be added advantage.

Posted: 2022-08-15 Expires: 2022-10-21

HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment. We aim to be a place where everyone can achieve their full potential, regardless of their background.

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Production Support Engineer

HSBC Bank USA
Depew, NY 14043

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