1+ months

Senior Associate, Technology Operations (SAM Licensing Expert)

Pune, MH 411030
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Senior Associate, Technology Operations (SAM Licensing Expert) Pune, India.

Are you talented in simplifying and improving service management? How about offering up your skills in a global business that is committed to moving money for better? #JOINWU as a Senior Associate, Technology Operations.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8000 people serving 200 countries and territories. We believe when money moves, better things happen

Better requires process discipline and simplification

In this role, you will be responsible to reconcile license entitlement information vs deployed instances in achieving compliance position and cost reduction. You are also tasked with data collection and upload of contracts and license entitlement information in SAM tool. You will work to verify the data quality in the SAM tools/sources, identify ways to improve and automate processes driving efficiency, quality, and scalability. You are required to monitor and publish periodic (monthly/ quarterly) software license compliance status reports and support the team on validation and fulfilment of software related requests (new requests, changes, upgrades, etc.). You will also contribute to internal knowledge expansion and continual process improvement.

You should have a bachelors degree in a related field with at least 6-8 years of progressive experience in an IT Software Asset Management capacity and 2+ of ServiceNow SAM Pro tool experience. You must be familiar with IT technologies and possess a strong licensing knowledge of software publisher licensing models, software deployment and use rights for Oracle, Tibco, Red Hat, Citrix, VMWare,). You should have strong knowledge and work experience with software asset life cycle management processes like planning, acquisition, deployment, monitoring, harvesting and retirement. You will be keeping track of license and support expiry dates and work with IT Owners to facilitate timely renewals as required. You are proficient in internal/ external Audits, review and follow up fulfilment of the Audit findings. You should also be passionate about quality customer service and positive interactions with internal customers, proactively researching solutions and improvements. ServiceNow CIS-Software Asset Management/ CSAM Certification or similar will be added advantage, would be a real plus.

Join us, and lets move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.


  • Banking / Finance
Posted: 2022-08-02 Expires: 2022-10-29
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Senior Associate, Technology Operations (SAM Licensing Expert)

Western Union
Pune, MH 411030

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