Senior Specialist, Customer Care (Korean Speaker) Quezon City, Philippines

Are you looking for a customer service role that lets you learn new skills in a supportive
environment? Are you interested in growing your career with a worldwide financial-services leader that is reaching customers and receivers around the globe? Then its time to join Western Union as a Senior Specialist, Customer Care.

Western Union powers your pursuit.

As a Korean Senior Specialist, you will be part of the team that provides support to our agents and customers in the EMEA APAC region.

Role Responsibilities

• Provide support to customers and agents by accommodating their inquiries and requests mostly over the phone, and via email, if the need arises
• Provide translation service - Korean to English and vice versa
• Deliver high quality and productivity results that meet the identified targets
• Continuously learn our products, services, and processes, and take required trainings

Role Requirements

• Native Korean speaker or Non Native Korean Speaker.
• Fluency in English - strong verbal, written and listening skills
• Bachelors degree or equivalent
• Demonstrate a customer first mindset
• Proficiency in Microsoft Office (Excel and Word)
• Ability to multi-task and to work independently
• Detail-oriented with great problem-solving skills

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippine specific benefits include:

• Paid sick leave and vacation leave
• HMO coverage with free unlimited dependents from day one of employment
• Performance incentive program / Performance Bonus
• Unique incentive program
• Hybrid working arrangement

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employees working days per month.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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