1+ months

Senior Specialist, Customer Care

Quezon City, National Capital Region 1107
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Senior Specialist, Customer Care Quezon City, Philippines
Are you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as a Senior Specialist, Customer Care.


Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.


Better starts and ends with the customer
Youll be responsible for handling escalations and request from our agents and customers to facilitate the money transfer process particularly in Europe and APAC region. Well look to you to ensure that excellent quality service is always delivered. Your role will be vital in ensuring that our systems, processes, and procedures are following the Western Union compliance policy.


For this role, we require you to have a university degree or equivalent with experience in a similar support function within a global organization. You have excellent interpersonal skills and you are familiar with Microsoft Office programs. You will need to be able to use your analytical and multitasking skills to produce quality work in a fast-paced environment.


Join us, and lets connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.


Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.


We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.


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Industry

  • Banking / Finance
Posted: 2022-08-15 Expires: 2022-11-02
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Senior Specialist, Customer Care

Western Union
Quezon City, National Capital Region 1107

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