1+ months

Sr Engineer - Case & Knowledge Team

Brooklyn Park, MN 55443
Apply Now
Apply on the Company Site
  • Jobs Rated
    8th

ABOUT US:

Target as a tech company? Absolutely. We’re the behind-the-scenes powerhouse that fuels Target’s passion and commitment to cutting-edge innovation. We anchor every facet of one of the world’s best-loved retailers with a strong technology framework that relies on the latest tools and technologies—and the brightest people—to deliver incredible value to guests online and in stores. Target Technology Services is on a mission to offer the systems, tools and support that guests and team members need and deserve.  Our high-performing team balances independence with collaboration, and we pride ourselves on being versatile, agile and creative. We drive industry-leading technologies in support of every angle of the business, and help ensure that Target operates smoothly, securely and reliably from the inside out.  

Target values engineers that care about: 

  • Robust, distributed microservices and event-based architectures with mature CI/CD pipelines  
  • Code as craft with a desire to solve complex engineering problems 
  • Automating everything 
  • Operational excellence with an approach to engineering that makes our guests and team members their top priority 
  • Triaging large scale issues with a bias to prevent them from happening in the first place 
  • Canary and A/B testing to push code during business hours 
  • Innovation and experimentation with a focus on continuous learning 
  • High observability with robust logs and metrics 
  • High focus on security and protecting our guest's information 
  • Scalable, highly available services 
  • Fail fast, learn faster 
  • A diverse, inclusive, and collaborative culture 
  • Continuous Learning  

    The mission of the Financial and Retail Services (FRS) Engineering team is to ensure fast, reliable, and secure financial transactions and support â€“ RedCard enrollments, GiftCard purchases, and guest support. We enable billions of GiftCard and RedCard transactions each year. We build applications to support millions of guests and team members with their critical issues from our Service Centers around the world.  

    As a Senior Engineer on the Case & Knowledge team, you will provide tools and technology to our Service Center agents to ensure that they're able to efficiently handle millions of yearly interactions with guests, team members, vendors, and partners. The products we build positively impact the funding of Service Center operations and help drive cost reduction through operational efficiency gains. You will strive to create frictionless tools that create joyful service interactions between agents and (guests/team members/partners).

    This team maintain the customer relationship management platform used at Target.  Cases document the service experience of the Guest, Stores, and internal team members; while sourcing, aggregating, and publishing gathered data so that its available for actionable business intelligence. Our knowledge base enables self-service help for guests on Target.com. The CRM product provides service for phone, chat, email, and social channels; while containing multiple integrations with other Target systems to provide Service Center agents a 360-degree view of both guests and business partners. 

    Our engineering teams are empowered to select the appropriate technology for the problem they are trying to solve.  Common technologies include:â€ÂŻĂ‚ 

    • Codeâ€ÂŻPipelines likeâ€ÂŻJenkins, Chef 
    • Languagesâ€ÂŻandâ€ÂŻFrameworksâ€ÂŻlikeâ€ÂŻSpring Boot, Java, Kotlin, Micronaut, Python, and Salesforce 
    • Front end technologies like React and GraphQL 
    • Databasesâ€ÂŻlikeâ€ÂŻPostgres, MongoDB, Oracle, Elastic Search 
    • Metrics visualizations like Grafanaâ€ÂŻĂ‚ 
    • Log aggregation withâ€ÂŻLogstashâ€ÂŻandâ€ÂŻKibanaâ€ÂŻĂ‚ 
    • OS virtualization with Docker 
    • Data streaming technologies like Kafkaâ€ÂŻĂ‚ 
    • Elastic compute platforms likeâ€ÂŻKubernetes 
    • Enhancing capabilities using Machine Learning 

      Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

      About you:

      • Four-year degree or equivalent experience
      • 5+ years of software development experience
      • Experience with object-oriented programming languages
      • Delivers high-performance, scalable, repeatable, and secure deliverables with broad impact (high throughput and low latency)
      • Demonstrates strong problem-solving skills and can help the team in triaging operational issues
      • Stays current with new and evolving technologies via formal training and self-directed education

        Americans with Disabilities Act (ADA)

        Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Jobs Rated Reports for Software Engineer

Posted: 2021-08-10 Expires: 2022-09-01
  • Salary Questions

    Find out how your paycheck compares by industry, function, location, and more.

    Check Right Now

  • Tips for ABLE Grads

    From creating the perfect resume to nailing the interview, this article is a must-read before you start your Job Hunt.

    Get Started Now

  • Set Up Your Job Alerts

    Be alerted when a job is posted that fits your professional criteria.

    Set Up Your Alerts Right Now

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Sr Engineer - Case & Knowledge Team

Target
Brooklyn Park, MN 55443

Join us to start saving your Favorite Jobs!

Sign In Create Account
Software Engineer
8th2017 - Software Engineer
Overall Rating: 8/199
Median Salary: $100,690

Work Environment
Good
53/199
Stress
Very Low
24/199
Growth
Very Good
32/199
Powered ByCareerCast